Privacy Policy & Consumer Data Disclosures

Drain Cleaning Long Beach ("we," "our," or "us") operates the website located at https://draincleaninglongbeachca.com and provides professional plumbing, drain cleaning, and sewer diagnostic services throughout Long Beach, California.

1. Information We Collect

Because our company operates strictly via direct telephone dispatch (we do not employ web submission forms or customer registration databases), information is primarily collected when you speak directly with our service dispatchers:

• Service Address: Your physical street address in Long Beach or surrounding cities to dispatch our mobile technician van.
• Caller ID & Contact Number: The telephone number used to place service calls for technician ETA notifications and arrival confirmations.
• Plumbing Diagnostic History: Descriptions of fixture backups, inspection video files, and invoice histories related to your property's plumbing system.
• Technical Website Data: Standard server access logs (browser type, anonymized IP address, operating system, and referral source) collected automatically to optimize website responsiveness.

2. How We Use Collected Information

We use information collected strictly for plumbing service fulfillment:

• Dispatching field technicians with appropriate cable rooters or trailer hydro jetters.
• Sending arrival ETA notifications and providing on-site written estimates.
• Executing our 30-Day Clog-Free Guarantee and maintaining plumbing warranty records.
• Meeting California State License Board (CSLB) contracting documentation requirements.

3. California Consumer Privacy Act (CCPA/CPRA) Disclosures

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents are entitled to specific rights regarding their personal information:

• Right to Know: You may request disclosure of the specific pieces of personal information we have collected regarding your service visits.
• Right to Delete: You may request deletion of your contact records, subject to legal and regulatory retention mandates (e.g., CSLB records retention).
• We Do Not Sell or Share Personal Information: We do not sell, rent, lease, or monetize customer telephone numbers or property addresses to third-party marketing companies under any circumstances.
• Right to Non-Discrimination: Exercising your privacy rights will never alter the quality, speed, or pricing of our drain cleaning services.

4. Cookies & Tracking Technologies

Our website uses minimal, privacy-conscious session cookies solely to preserve basic page navigation and dark-mode styling preferences. We do not use third-party behavioral advertising tracking pixels or intrusive surveillance tools.

5. Contacting Our Data & Privacy Officer

To exercise CCPA rights, inquire about stored service history, or update your property records, contact our Long Beach office directly: